Shipping Policy
1. Location Requirements
Sellers on the Beesiness Marketplace must fulfill the following criteria:
- The registered office and warehouse must be within the European Union (EU).
- Goods must be sold and dispatched exclusively from a warehouse within the EU.
2. Returns and Returns Policy
Note: Buyers often purchase from multiple sellers in one order, receiving several packages. To avoid confusion, sellers must include comprehensive return information with each parcel.
- Include a printed return form with instructions in each package.
- German Return Address: Sellers decide whether to bear direct return costs or pass them on to the buyer.
- Return Address Outside Germany: Sellers are responsible for covering the direct costs of returns.
- The cancellation policy must specify who bears the direct return costs. For example: "We bear the direct costs of the return."
3. Free Returns and Parcel Label
If offering free returns, provide a pre-printed return label with the package. Alternatively, include a link to the returns portal in the password-protected area under Shipping/Returns Conditions.
- Ideally, a QR code on the return form should lead to the returns portal.
- Clearly explain on the return form if return labels are only provided upon request.
4. Parcel Insert
- Prohibited : Including advertising material (flyers, vouchers, etc.) in packages.
- Allowed : Product information related to the shipped product.
5. Tracking
If goods are shipped with tracking, sellers must store the tracking information in the shop backend for each order.
6. Third-Party Fulfillment Service Providers
Sellers are prohibited from using the "Fulfillment by Amazon" (FBA) service.